All orders will be fulfilled within 24 hours. Orders placed on the weekend will be shipped in the next business day. Weekends and US holidays are not counted as business days. If a package is lost or misdirected due to an incorrectly input address, toysonestar.com is completely not responsible. Please make sure you have typed in the correct address at check out page.
Orders can take longer if there are credit card authorization or security issues, also on high holiday season volume. To ensure the quickest processing time, please make sure to add a contact number when you are checking out. While most orders arrive in a timely manner, shipping times cannot be guaranteed. Some delivery delays can occur due to weather, USPS / Couriers errors or other factors beyond our control.
Important Notice due to Covid-19
For all fulfilled orders, we are doing our best to get your shipment out as quickly as possible, but please note that our current shipping times are estimates, and we also cannot account for delays by USPS or any Couriers. As soon as your order ships, it will be updated with tracking information.
Important notice regarding international shipping:
International orders can only be shipped to the billing address of your credit card, the billing and shipping information must match.
The customer is responsible if any duties & taxes are imposed by their country at their country's border. Custom fees are very common, especially when ordering from North America and the UK. Customs policies vary from country to country. We have no control over these charges and cannot predict what they may be. For more information we suggest that you contact your local customs office before placing an order. Duties, taxes and customs fees are not set by Toys Onestar and are not paid to us.
International packages can take up to 15 business days to arrive at their destination, although occasionally there are hold-ups at customs, which we have no control over.
If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the full cost of shipping to your door and then back to us.